Managing People Frustrations (Part I)

Managing People Frustrations (Part I)

ManagingPeople FrustrationsII-3
I spend most of my day doing two things – story-telling and advising. I’ll leave story-telling, or “Death by PowerPoint,” for another day.

While much of the advising I do ends up involving story-telling, what has fascinated me recently is how similar the requests for advice are…regardless of who is making them.

While we all have plenty to do, and normally not enough time or resources to get it done, job-based concerns tend to be the most straight-forward.  What is not as straight-forward are people-based concerns, which may require assistance to resolve.

When I am approached for advice, people-based challenges tend to be the most common, highlighting frustrations of one kind or another.  The good news is, the challenges have common themes:  communication and compassion.

Communication challenges can point to method or message. Are we using the right medium? Are we considering how our message may be received? While there is no tone in email, is there implied tone due to how the message has been framed?

Compassion, on the other-hand, is appreciating the position or circumstance of the other person.  When communication and compassion challenges are both present, frustrations run high on both sides, standing in the way of getting our jobs done and eroding relationships.

There are three key pieces of advice that I tend to fall back on whenever I hear the words “I frustrated with <insert name/team here>.” The first, and focus of this week, is all about that pesky thing called email.
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Leadership – Five Tips for the Ultimate Endurance Sport

Leadership – Five Tips for the Ultimate Endurance Sport

Endurance
I’m not the best at exercising. Whoever made up that endorphin myth can keep it. I have worked out for hours and the only result was sweat and energy drain…not some magical happy place.

When it comes to leading, however, it’s the complete opposite. The harder a challenge, the more energy I have for it. I also get more energy and satisfaction once the challenge is resolved.

In spite of my general distaste for exercise, I know I need it for the health of my mind and body (more on that later). If I don’t take care of myself, I won’t be able to solve those fun work challenges that I love. So, endorphins or not, I’ve got to do something.
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